Shipping Policy
Thank you for shopping with goalpari.com. Below you will find everything you need to know about how we deliver your new purse.
WHERE DO YOU DELIVER?
We deliver to addresses within the United Kingdom only. At the moment we are unable to accept orders for delivery outside the UK.
HOW MUCH IS DELIVERY?
We offer two delivery options, which you can choose at checkout:
Standard Delivery: FREE on every order. Estimated delivery time is 4 to 5 business days.
Insured Express Delivery: £4.95. Estimated delivery time is 2 to 3 business days. Your parcel is fully insured while it is on its way to you, so if anything happens to it in transit, you are covered.
WHEN WILL I RECEIVE MY ORDER?
Business days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend or on a bank holiday will be processed on the next business day.
We aim to get every order packed and dispatched as quickly as possible. The delivery times above are estimates and are counted from the day your order is dispatched.
Deliveries to Northern Ireland, the Scottish Highlands and UK islands may occasionally take a little longer.
During very busy periods, such as Black Friday or the run up to Christmas, or because of severe weather or courier delays, your parcel may take slightly longer to arrive. We will always do our best to keep you informed if there is a delay.
HOW WILL I KNOW MY ORDER IS ON ITS WAY?
As soon as you place your order, you will receive an order confirmation email. Once your order has been dispatched, we will send you a second email with your tracking details, so you can follow your parcel all the way to your door.
If you have not received a confirmation email, please check your spam or junk folder first. If it is not there, just get in touch and we will help.
WHAT IF I AM NOT IN WHEN MY PARCEL ARRIVES?
If you are not home, the courier may leave your parcel with a neighbour, in a safe place, or take it to a nearby collection point. They will leave a card or send you a message to let you know where it is.
Please collect your parcel or arrange redelivery as soon as possible. If a parcel is not collected and is returned to us, we will contact you. We may need to charge the delivery cost again to send it back out to you. If you would prefer to cancel instead, we will refund your order, minus any extra delivery costs we have paid.
PLEASE CHECK YOUR ADDRESS
Please make sure your delivery address is complete and correct before you place your order. If you notice a mistake, contact us straight away at info@goalpari.com. We will do our best to update it, but once your order has been dispatched, we may not be able to change it.
We cannot be held responsible for parcels that are delayed or lost because an incorrect or incomplete address was given.
MY PARCEL HAS NOT ARRIVED
We are sorry if your parcel has not turned up. First, please check your tracking link, look around any safe places and ask your neighbours. If you still cannot find it, please contact us within 7 days of the expected delivery date and we will look into it for you with the courier.
If your order was sent with Insured Express Delivery and the courier confirms it has been lost, we will send you a replacement or give you a full refund.
MY PARCEL ARRIVED DAMAGED
If your parcel or purse arrives damaged, please email us at info@goalpari.com within 7 days of delivery, with your order number and a photo of the damage and the packaging. We will arrange a replacement or refund for you.
RETURNS
For information about cancelling your order or sending something back, please read our Returns and Refunds Policy.
QUESTIONS?
If you have any questions about delivery, we are always happy to help.
Email: info@goalpari.com
Phone: +44 7562 895612
Address: Swallows Ridge Hollies Lane, SK9 2BW Wilmslow, Cheshire