Returns & Refunds
We want you to love your new purse. If for any reason you are not completely happy with your order, this page explains how to cancel, return an item and get your money back.
YOUR RIGHT TO CANCEL
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your items, without giving any reason.
You can also cancel an order before it has been delivered. If you let us know before your order is dispatched, we will cancel it and refund you in full.
HOW TO START A RETURN
1. Email us at info@goalpari.com within 14 days of receiving your order. Please include your full name, your order number and the item or items you would like to return.
2. We will reply with our return address and any instructions you need.
3. Send the items back to us within 14 days of telling us that you want to cancel.
Please do not send items back without contacting us first, as this can delay your refund.
CONDITION OF RETURNED ITEMS
Please return your items unused and in the same condition you received them, with all labels, tags and original packaging where possible. You are welcome to handle and look at your purse just as you would in a shop.
If an item comes back used, damaged or missing parts, we may reduce your refund to reflect the loss in value.
RETURN POSTAGE
Unless your item is faulty, damaged or we sent you the wrong item, the cost of sending your return back to us is your responsibility.
We strongly recommend using a tracked and insured postal service and keeping your proof of postage, as we cannot be responsible for returns that do not reach us.
YOUR REFUND
Once we receive your return, we will check it and let you know by email. We will refund you within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is earlier.
Your refund will include the price of the items and the original standard delivery cost. If you chose Insured Express Delivery for £4.95, we will refund the cost of standard delivery only, which is free, so the £4.95 express charge is not refundable unless your item was faulty or incorrect.
Refunds are always made using the same payment method you used to place your order. Depending on your bank or card provider, it may take a few extra working days for the money to show in your account.
FAULTY, DAMAGED OR INCORRECT ITEMS
Your rights under the Consumer Rights Act 2015 are not affected by this policy. Every purse you buy from us must be as described, of satisfactory quality and fit for purpose.
If your item arrives damaged, has a fault or is not what you ordered, please email us at info@goalpari.com as soon as possible with your order number and a photo of the problem. We will put it right for you with a replacement, repair or refund, and we will cover the cost of the return.
If you discover a fault within 30 days of receiving your item, you are entitled to a full refund. After 30 days, we will first offer a repair or replacement, and if that is not possible, a refund.
EXCHANGES
We do not offer direct exchanges at the moment. If you would like a different colour or style, simply return your original item for a refund and place a new order.
GIFTS
If your purse was a gift, the refund will be made to the person who originally placed the order.
QUESTIONS?
If you have any questions about returns or refunds, please get in touch and we will be happy to help.
Email: info@goalpari.com
Phone: +44 7562 895612
Address: Swallows Ridge Hollies Lane, SK9 2BW Wilmslow, Cheshire